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Why Veterans Aren’t Getting Hired

September 12th, 2014

sultan_camp_headshotI saw this blog post somewhere… I thought it was going to be a junky, unqualified article written by an entry level writer or someone who was writing nine points for SEO… but then I noticed it was written by Sultan Camp. Sultan works with veterans and helps them land their next gig. He’s a military recruiter.  He’s definitely qualified to make these observations, and I know that he shares them in the spirit of helping you NOT make the mistakes he lists.

Congratulations on Your Military Service… Now Here Are 9 Reasons Why I Won’t Hire You

Below are his 9 points – read the article here so you can get all the details.

  1. You Can’t (or Won’t) Accept That You’re Starting Over
  2. You Believe You’re Unique (Just Like Every Other Transitioning Person That Day)
  3. Your Resume Is Longer Than the CEO of Our Company’s (or Shorter Than a Recent College Graduate’s)
  4. You Didn’t Proofread Your Resume
  5. You Don’t Have a LinkedIn Profile (Or, Even Worse, It’s Not Complete)
  6. You Think Social Media Is For Kids or Sharing War Stories
  7. You Didn’t Prepare For The Interview
  8. You Wrote a Thank You Note (But Only to Say Thank You)
  9. You Don’t Know What You Want to Do

What do you think? Don’t comment based on this list – you have to read his post to see what he’s talking about. And then leave a comment on his post, which already has over 100 comments.

NOTE: JibberJobber gives one year of free premium to veterans.  Just get an account and then use the Contact link to let us know you are a veteran!

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JibberJobber is a powerful tool that lets you manage your career, from job search to relationship management to target company management (and much more). Free for life with an optional upgrade.

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Glassdoor: The Good, The Bad, The Ugly

September 3rd, 2014

Nick_corcodilosNick Corcodilos (Ask The Headhunter) wrote this post: Can I trust Glassdoor reviews?  It has been travelling around the internet quite a bit since he posted it yesterday.  Nick’s answer is awesome, so I’ll let you spend most of your time reading his answer (and the comments there).  The comments I’ve seen from recruiters is that they aren’t buying the value of advertising on Glassdoor (although I’m sure plenty of companies/recruiters are).  They are talking about the difference between a user-generated feedback and review site, which can be valuable, and the old-fashioned, cliche job board model… and the disconnect between the two.

So here’s my good, bad and ugly:

The Good: 

I think it’s awesome that people can come and leave reviews on companies that I’m interested in.  The information you can learn from the reviews can go broad and deep.

The Bad: 

People will lie.  We see it on all of the review sites.  Giving someone the ability to leave something anonymously, without accountability, will empower the honest people to write the truth… but not everyone has honest and integrity. Some people will be vindictive, or exaggerate (for better or worse).

The Ugly: 

Apparently, some company employees are misrepresenting their companies with too much positive, to try and squash a negative.  Blatant lying that companies do, just to have a more positive company or a better rating in Glassdoor is not just bad, it’s ugly.  It’s gaming the system, and I’m sure Glassdoor programmers have thought long and hard about how to give freedom but control the lies.

So that’s it from me.  Check out what Nick and his commentors have to say: Can I trust Glassdoor reviews?

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What do you do with all the business cards?

August 26th, 2014

jennifer_armitstead_headshotI got a link to this post from Jennifer Armitstead’s daily newsletter with job search tips: What do I do after a networking event?

In her post, Jennifer suggests four steps (my comments after the bold):

1. Have a system for dealing with the business cards ASAP.  I think “system” means process…. whether you have technology (like JibberJobber) or not, you need to have a process.  My old process was to put a rubber band around the stack of business cards and put them in my desk…. not to be disturbed for months (when I coudln’t make heads or tails of any card).  I even had a CRM, but it wasn’t a part of my business card process.  What is your “system?”  I suggest it isn’t “hide them in a dark, cold place right away!”

2. Connect with each person on LinkedIn.  I’m on the fence on this one.  Typically, I say that you should be very careful of this being your “first” contact with them.  Obviously, to have gotten the card, you’ve already had a at least one communication. I think when you reach out after the event, though, you are almost starting over.  You should remind them who you are, and maybe what you talked about.  I think you can group your cards into two categories: (1) I don’t really care about this person, but I’m interested in connecting just to see who else I can meet through them, and (2) I really should nurture a relationship with this person.  I encourage you to focus your time on getting cards and having conversations with the #2 people!  Don’t waste too much time on #1 people!  Anyway, as long as you recognize that getting a LinkedIn connection is not the ultimate goal, go ahead and connect with people.  Too often, though, it becomes the final communication. Don’t let that happen.

3. Arrange follow-up meetings, where applicable.  Going back to my #1 person or #2 person, you should hope to have a lot of people you want to follow-up with.  For some this will be a phone call, for others it will be an email, or face-to-face… but start to stay in touch.  The concept of “nurturing a relationship” is that there are multiple touch-points… which means that your follow-up will not be a one-time thing in your relationship.  Start somewhere, and let it grow from there.  Even if you feel uncomfortable making that first phone call (we all do).

4. Add these contacts to your tickler system.  Tickler System must be Jennifer’s hidden code phrase for JibberJobber.  Add these people to JibberJobber.  JibberJobber is your tickler system.  I find it interesting that she says to add them to LinkedIn, which a lot of people think is their contact system, and then says to add them to your tickler system. This is because LinkedIn is NOT your tickler system.  It is a social network that has pros and cons.  A “tickler system” is your roladex… it has private information and notes that you enter and track.  When I was at the FBI they talked about “tickler” files.  This was something that would somehow remind you of something you needed to do later.  It “tickles” you.  I’m not going to beat a dead horse here, but you need to put enough contact info (first name, last name, email, perhaps company) into JibberJobber, and create an Action Item to follow-up with them next week, or each quarter, or whatever, so you can nurture the relationship.

Great tips from Jennifer – are you doing any of them?  Are you purposefully networking?

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JibberJobber Enhancements: Last Night’s Release and Updates

August 22nd, 2014

Last night my team did a release, which means they updated JibberJobber with new and improved “stuff.”  I’ve been talking about this release for a long time, but it got stuck in the QA process as my QA team has been intent on releases without bugs.

Just minutes after the release an outplacement firm in Australia emailed me and said “Nice work – looks great!”  This is just minutes after the release… it was pretty cool that someone noticed that quick! I asked him what he noticed, and it is exactly what I want to blog about today.  Below this list of enhancements that will impact you is a list from my QA team, reporting what has been fixed/released.

Thing One: Action Item Notifier (on top-left of every screen)

This is an enhancement that really enriches your experience with JibberJobber.  Now, on every page, you’ll be able to see how many Action Items you have pending in the next two weeks.  This makes JibberJobber more of a follow-up tool.  I talk about “follow-up” and “nurturing relationships” a lot… and we’ve provided tools and reports for you to see what you have coming up, but this is the most blatant, in-your-face enhancement to show you exactly what you have so things don’t slip through the cracks.  You’ve probably already noticed this, when you login, on the top-left:


The “6″ means that I have six Action Items coming up in the next two weeks.  Click on that little icon and you will see those six Action Items in this view:


Here are some things to help you get more value out of this widget:

#1 – this allows you to click and drag to resize this view.

#2 – this closes (or, hides) the widget.

#3 – notices each Action Item is listed with a checkbox to the left… that way you can close multiple Action Items at once, or you can print one report with all that you have checked. (NOTE: You can close or edit each one… when you mouse over an Action Item, icons will appear on the right to close or edit)

#4 – these are the actions you can take for each of the checked Action Items. For example, click on three of them, then click the close icon (the clock), and those three will be closed.  Easy.

This enhancement should make your JibberJobber experience much richer!

Thing Two: The Log Entry and Action Item screen is cleaned up. 

We removed some of the superfluous wording and white space, and made it more compact.  This should make it easier to add a Log Entry.  This was a small, marginal change, but I think the impact will be big, and make it easier for you to create Log Entries and Action Items.

Notice we moved much of the “stuff” (create an Action Item, associate this to other Contacts, Companies and Jobs, etc.) to the bottom.  It works pretty much the same, but it’s just cleaner.


To create a Log Entry, simply put in a date, the title, and the details/comments.  To create an Action Item, or associate Contacts, Companies and/or Jobs, simply click on the icons on the bottom.  Cleaner, more intuitive, easier.

Thing Three: more use of the width of your monitor

This is the first of a few changes to use more of your monitor.  A while back we did a UI “enhancement” which left, for some wide monitors, a few inches of white space on each side.  I hated that… JibberJobber needs space!  So we opened up the List Panels and then extend from one end to another, without inches of wasted white space.  There is still more to do here, and we’re working on it.  This was just the first step.

Other Things: This is the list from my QA team. It might not make sense to you, but it’s all important stuff.

  • Import contacts (bug with companies): there was an issue when you imported Contacts, with Companies, but the Companies didn’t import and associate right.  This should be fixed.
  • Bug of custom fields on Jobs (reported by Chris R)
  • Bug on IE uploading images: apparently Internet Explorer was having issues with the super cool way we bring in images on a Contact or Company.
  • Bug on email2log (when was adding the secret email as other contact): Sometimes when you used the Email2Log feature, JibberJobber would create a new record for your own ultra-secretive email address… which was not supposed to happen.  This is now resolved.
  • Bug on email2log (about formatting): In a prior release we kind of goofed up… some of your Log Entries created by the Email2Log feature stripped spaces between paragraphs.  This made the Log Entry look all bunched up.  This is now fixed.
  • Change of wording to Coach Dashboard: We are going to change a lot of the functionality here, but for now we needed to change this from My Coach Landing Page to Coach Dashboard.  Very small change but will make it more intuitive. This is for anyone who coaches others, or is an accountability partner.
  • “Log Entries and Action Items Report” To remember the session variables: when you customize the Log Entries and Action Item report, we didn’t save your preferences… we are now.
  • Allow edit on Log Entry view in the shadow box: when you opened a Log Entry to “view,” there wasn’t much more you could do than view or print.  Now you can easily edit it from right there.
  • Pre-populate fields correctly when I add a Contact after a search: on my weekly webinars I noticed that if I did a search for a Contact that doesn’t exist, like searching for “Fiiiiiirst Naaaaame,” I would click “add Contact” and then it would enter it in all lower-case.  This was a pain because I’d have to change the first letter to upper-chase each time.  Bleh.  This is now fixed.  Another really small enhancement, but you can see the level of detail we’re going for.
  • New interface on import contacts from file: We spent a lot of time cleaning this up and making it more intuitive.  It’s still not the most intuitive thing in the world, but it’s getting closer.  
  • Bug with payments of one year with Paypal: we had a problem with people who upgraded for one year on Paypal… the system wasn’t recognizing the upgrade and they sometimes emailed us (before we could manually upgrade them) asking “WHAT THE HECK?”  This was an issue of trust… if you pay us money, and you don’t get upgraded, what else won’t work??  Fixing this non-high-profile bug allows you to trust us more.
  • Minor wordings and change of tool tips throughout the system: when you mouse over things, we cleaned up the little messages you see.
This release represents “about 25-30 work orders,” and I’m sure we came up with another 50 things to fix, clean, or change since we started this last project :)

Have things you would like to see?  Let us know!


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job title, keywords or company
city, state or zip jobs by job search

JibberJobber is a powerful tool that lets you manage your career, from job search to relationship management to target company management (and much more). Free for life with an optional upgrade.

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Organize Your Job Search: Action Item vs Log Entry

August 20th, 2014

This morning on the weekly user webinar we talked about the difference between Log Entries and Action Items.  It might seem obvious to you, but I’ve been asked about this a lot lately.  So here’s how we see the two:

A Log Entry might be notes on a conversation I had with someone.  For example, let’s say that you call me and we talk for thirty minutes… I’m going to create a Log Entry and store any information that I might want later.  I might say how long we talked (there’s a big difference between a three minute call and a thirty minute call), what we talked about, and what I learned from our call.  I might record specific questions I asked, if I did a good job asking questions.  I might record what your demeanor was, and if you seem to be someone I want to continue a relationship with.

That’s about it… just recording information.

If I found an article about you, or your company, I might create a Log Entry with the link to the article, and maybe even the full text of the article (you never know when things disappear). If I have a thought about you, which turns out to be something I need to record, I might create a Log Entry… even though we didn’t talk or communicate!

I create an Action Item when I need to do something, like “follow-up on the resume I sent in,” or “email John and see how he is doing,” etc.  An Action Item is something I need to do, and I want a reminder of it.  In a job search and in networking it’s easy to list things, whether they are just informational or something to do later, but if we aren’t prompted to do them, we can really fail in our activities.

The way I create an Action Item is to create a Log Entry, and then put a “due date” on it.  For example, I talked to John about xyz (that is the Log Entry), and I need to call him next Friday (that is the Action Item).  Once a Log Entry has an Action Item due date, I have a reminder to follow-up on it.


My favorite way to create Log Entries is the Email2Log feature, which allows me to create a Log Entry just by BCC’ing an email to the server.  Watch the video on this Email2Log blog post to learn more.

what where
job title, keywords or company
city, state or zip jobs by job search

JibberJobber is a powerful tool that lets you manage your career, from job search to relationship management to target company management (and much more). Free for life with an optional upgrade.

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Follow-Up Requires Organization: JibberJobber, the Job Search Organizer

August 19th, 2014

In my Career Management 2.0 presentation I have a slide that prompts me to quote Keith Ferrazzi, saying that “if you want to be better than 95% of [your competition], all you need to do is follow-up.”

He says that 95% of people don’t follow-up.  You can really stand out if you are part of the five out of hundred people who do.

In yesterday’s post (on how to get networking introductions), Hunter Walk’s point #4 is to make sure you follow-up with the person who made the introduction.  In point #5 he says that you should continually follow-up with the people who give you introductions.

Why do 95 out of 100 not do this?

Because we are not organized…..!

You know how it is: we get too many business cards, we try to manage inbox zero (while having 2,000 messages in our inbox), we find out about new people all the time, we go to conferences, we see cool people on LinkedIn that we really want to have a chat with… after a while we are drowning in information overload, where it has accumulates to a point where it’s hard to remember who is who, and why anyone is important.

You think your email inbox is going to manage it all, but finding anything in Outlook will cause great intellectual and emotional distress.  Searching for conversation information, contact information, and information to put the relationship into context will require that you look through 50 emails and try and piece it all together.  It’s really simply undoable.  Even with Gmail, the king of search.  It’s really a matter of using the right tool for the job at hand, and an email client is not a relationship manager.

Unorganized, lost, drowning, we don’t follow-up.  It’s too hard to figure out.

Even job seekers, who are hypersensitive to following-up, and really want to do this relationship thing right, get confused.  It’s embarrassing when you can’t remember who someone is, especially if they totally remember you.  It’s unprofessional to not know what people (especially recruiters) are calling you for. You sound disinterested, and probably like the wrong candidate.

JibberJobber is a job search organizer and a relationship manager for YOU. It is one more piece of the puzzle.  It might be a fundamental piece, and definitely has been the missing piece.  When I think of where JibberJobber fits in, it’s at the center of all of your other tools: job boards, email systems, networking meetings, phone calls, introductions, etc.  All relationships, contacts, and many communications can come back to this central point – like a hub in your networking wheel.

What are you waiting for?  Get organized, follow-up better and more, and get your career management under control with JibberJobber!  To learn how, jump on a user webinar.

what where
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city, state or zip jobs by job search

JibberJobber is a powerful tool that lets you manage your career, from job search to relationship management to target company management (and much more). Free for life with an optional upgrade.

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The New Job Search App

August 14th, 2014

JibberJobber.com is a job search app.  Many, many years ago, close to the 1900′s (2006, to be precise), JibberJobber.com was launched to help people organize a job search.

What does organize a job search mean?  Anyone who’s been in a job search for more than a week knows that it can be a long, harrowing process.  The delusions of grandeur they once had, and the expectations of finding a job faster than the competition, quickly erode as they don’t get interviews, their resumes get lost in the “resume black hole,” and their self esteem erodes to the point where they believe they don’t deserve network introductions.

Forcing yourself to meet new people, listing new companies you learn about, and applying to jobs (whether you do it on their pathetic online submission form, or you send a resume in to someone at the company) takes a lot of work.  Before you know it, you are inundated with “data” from all sides – names of companies, phone numbers, dates of application, when you should follow-up, who introduced you to who, what you need to do today, etc.  You start out organizing all of this with a spreadsheet, and then learn that your “system” is a house of cards… and you start to miss follow-up opportunities.  You need something more, and the career counselors at the school you went to who recommend a paper-based form that you print out and fill in all of the sudden lose credibility.  (yes, this happens all the time. Even in 2014.)

When you are more organized, you are in more control.  No longer does the recruiter at the other end of the phone hear you respond to their call with this: “Sorry, what company?  I don’t remember applying there.”  Put yourself in the place of the recruiter… when you say that you sound disinterested.  Lost.  Disorganized.  Not exactly what they were hoping they would hear when they called to see if you were still interested in the company they are recruiting for.

Imagine if you said “can you hold on a minute?  I need to find my notes…” and then you do a quick search for (a) the recruiter’s name, or (b) the company name, or (c) the job title you applied to, or (d) anything else that quickly comes to mind.  This quick search, and the results, can get your mind in the right place to have the right conversation.  Even if it is a company you don’t remember applying to.

When you are organized, you are managing your job search.  Too many job seekers let their job search manage them.

JibberJobber is the app you want when you start a job search.  Get started on the right foot, organized from the beginning.  Don’t try to create your own organizational system, wasting days or months setting up a spreadsheet, or switching from one system to another.  Jump in, get and stay organized, and be in control.  While we aren’t new to the world, we are new to job seekers.  If you have a friend who is in a job search, let him or her know about JibberJobber.  As one of my early users said, JibberJobber is my virtual assistant.  You don’t have to go it alone – leverage JibberJobber as one of the most useful apps in your job search.

Bonus: you probably realize that this won’t be your last job search… if you start using JibberJobber, you’ll have your own personal tool that holds all of this rich data (contact info, job titles, past discussions, etc.) for the next job search.  And the next job search.  And every job search from here on.  How empowering is it to not have to start from the beginning every single time!

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JibberJobber is a powerful tool that lets you manage your career, from job search to relationship management to target company management (and much more). Free for life with an optional upgrade.

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LinkedIn Messaging Part II: The Dangers of Asynchronous Communication (including email)

August 13th, 2014

Yesterday I wrote a post titled Why You Shouldn’t Message Me On LinkedIn. The main argument was LinkedIn’s lack of auto-reply feature, which means that even if I set up a vacation message in my email, I can’t do that in my LinkedIn messaging system (aka, inbox). Note to LinkedIn: if you are going to “fix” that, please let me also create an “email signature”…!

Anyway, in the comments, Lamar asks about sending gmail messages, and getting those bounce back. He argues that his gmail activity is less reliable then sending messages via LinkedIn…


Let me clarify that I’m not solely talking about technological success (whether the message you sent was actually received in the person’s inbox).  I’m talking about whether the reader will actually see the message.  Having something sent to the mailbox, but filed in spam or junk, is a failure.  In my opinion, sending something to someone’s Gmail account and having it not be in the Primary tab is a failure.  I use the Gmail corporate service for my JibberJobber email, and I find that too often my @JibberJobber emails are not received by the recipient, because their email spam filters don’t like Gmail’s DNS servers (and perhaps other things that Gmail is doing).  That is lame and unfortunate… Gmail should clean that up. BUT, there are too many factors (like the 3rd party email blacklists, which sometimes are created by some shady guy with no ethics and a chip on his shoulder, working in a poorly lit apartment with energy drinks and empty pizza boxes strewn around his lonely room).  Nothing you can do about that.  Too bad corporations give his input any value :(

In communicating with a human being, though, the real issue comes down to asynchronous communication.

Has anyone ever said something like “why didn’t you do that think I asked you to do?  I texted you!

Um, maybe because I didn’t get the text?!?!

But I texted you!

Sounds like a weak argument, doesn’t it?

When you really need communication to happen, you need to confirm it happened.  Just because you texted someone doesn’t mean that (a) their phone registered the text, and (b) they say the text.

One definition of asynchronous is “not occurring at the same time.”  That, my friends, is text, email, LinkedIn messaging, etc.

In a face-to-face conversation (or phone call, chat, etc.) you have someone who says something, and someone else who can respond immediately.  Even if it is through body language, the response, or the conversation, is “occurring at the same time.”

If you want to know if someone heard you, you can ask “did you hear me?”

If you want to know if someone saw your text/email/message, you could ask them.  Or you could wait for them to respond.  But you can’t assume that any asynchronous communication is going to be received and read (much less responded to) immediately.

Check out this quote, in an article talking about asynchronous communication:

“Sometimes people have to wait hours, days, and even weeks to get a response to a message or feedback…”

It really doesn’t matter what method of asynchronous communication you use, there will always be the element of a gamble (did the user get the message??).

In yesterday’s post, I recommended you not send me a message through LinkedIn, if you really want to get a response from me (or have me see your message).  But really, any other method, except face-to-face, will have similar risks.  I just find that my email is much more reliable than the LinkedIn messaging system, and how my email system interacts with it.

Which gamble are you going to take?

And how can you ensure your communications are being received and responded to?

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job title, keywords or company
city, state or zip jobs by job search

JibberJobber is a powerful tool that lets you manage your career, from job search to relationship management to target company management (and much more). Free for life with an optional upgrade.

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Why You Shouldn’t Message Me On LinkedIn

August 12th, 2014

Last week I was out of the office all week.  Two weeks earlier I was out for an entire week.  I was at camps with my kids and really didn’t have access to anything online.

I dutifully set up my “out of office” messages in my two main email systems, knowing that anyone who sent me an email would have known that I would take a few days to get back to them.  Unfortunately, I got a number of messages through LinkedIn’s messaging system… and those people didn’t get any message to let them know I was unavailable.

They just got radio silence.  Sounds an awful lot like being ignored.  Or that I don’t care to respond.

LinkedIn is cool, for sure.  But it’s not the only tool you should use.  Use email, or the phone, but don’t solely message people through LinkedIn.

If you don’t know someone’s email address, GET IT.  If you have it, USE IT.

The other reason I suggest you don’t use LinkedIn for primary or important messaging (if you aren’t doing important messaging, don’t send the message!) is because messages from LinkedIn don’t get in front of me very often.  A while back Google (Gmail) decided they needed to sift my email into three groups (they could have just named tabs 2 and 3 SPAM, right?):


Guess where I spend most of my time?

The “Primary” box.

Guess where your LinkedIn message goes?

NOT the “Primary” box.

Don’t use Gmail, so that’s not an issue?  I suggest you check out your spam or junk folder, and see how many LinkedIn messages are in there.  That should be proof enough that you shouldn’t depend on LinkedIn for sending messages.

Want to get on my radar?  EMAIL ME directly.

Sending me a message through LinkedIn is a gamble.

How about you?

what where
job title, keywords or company
city, state or zip jobs by job search

JibberJobber is a powerful tool that lets you manage your career, from job search to relationship management to target company management (and much more). Free for life with an optional upgrade.

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LinkedIn Videos update: 4 new videos on writing “Posts” (aka, articles)

July 30th, 2014

I just sent the message below to members of my JibberJobber group on LinkedIn.  If you are not a member, click here to join.  (this is slightly edited for this blog post)

Today I finished creating and editing four new videos to help you understand the (fairly) new Posts feature in LinkedIn. This used to be the “influencer” privilege, which very few people had access to. I think everyone has the feature now, though…. hence the addition to the LinkedIn for Job Seekers streaming video series.These four videos are a part of the LinkedIn for Job Seekers Fourth Edition series… if you have any questions about LinkedIn, go to this page and see what the videos.  The new video clips are:

  • Posts: Introduction (and writing your first post)
  • Posts: Rich text and formatting to your articles
  • Posts: Two important tips to have better articles
  • Posts: Conclusion and wrap-up

If you have a request for additional videos for this series, let me know.

The series is priced at $50. To get access, first get a JibberJobber account, then go here, and you’ll be able to purchase the streaming version.

If you want $11 off, get the one year upgrade on JibberJobber (only $60), and then add the LinkedIn videos for only $39 more.

IF YOU ARE A COACH, work in outplacement, or at a career center, and you are licensing this series already, your clients should have access to them. (if you, or they, have problems, refer them to the Contact Us page, or to Liz)

If you want information on bulk purchasing, and you are a coach, resume writer, in outplacement, a recruiter, etc, please use the Contact form to ask for more information.

Thank you, and have a great day!

Jason Alba
CEO – www.JibberJobber.com
Author – I’m on LinkedIn – Now What???

Let us know if you have any questions!

what where
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